At 9:30 this morning, Greg Fischer held a press conference to reveal a 31-page performance review of Louisville Metro Animal Services. Fischer said “hundreds and hundreds of hours” went into producing the “world-class” report.
He announced an RFP for private agencies to take over shelter care and adoptions. He says a new agency will be in place by July 1 and the search for a new LMAS director has stopped. Told ya so. Hate to say it, but I told ya so. What was that, again, Lori Redmon, about me being a liar?
Fischer said the goal is to prevent all adoptable animals from being euthanized but made no promises and provided no specifics.
Sadiqa Reynolds said LMAS will immediately stop public spay & neuter services. Some how, she says that will lower the number of animals coming in at the shelter.
Here are some of the recommendations the “review” makes:
- New, permanent leadership must be secured for the organization. This leader must align with the overall vision for MAS set forth by the Mayor.
- The organizational structure must be realigned for proper flow and care of animals through MAS.
- Goals and Key Performance Indicators must be established for the organization, for each department and for individual employees.
- Routine communication meetings must take place between leadership, shifts and departments.
- Basic equipment needs, such as scanners, must be met.
- All spay/neuter surgeries must be discontinued immediately at the Manslick facility. This includes public spay/neuters and the spay/neuter of shelter animals (including those returned to owners).
- Positive public relations must be actively and vigorously pursued.
- The Ordinance must be reworked to accommodate Trap-Neuter-Return in support of the large community cat population in Louisville.
- Plans must be made to abandon the Manslick facility as swiftly as possible as the facility is inadequate and unhealthy by design.
- Metro Government must allocate adequate funding for the organization.
Check out one of the weaknesses that points directly at Jackie Gulbe:
In all of the interviews conducted with MAS employees, one of the most often mentioned concerns is, at best, poor communications. At worst, employees reported an absolute void with respect to communications. This issue was reported as being across the board. Staff cited lack of communication from upper management downward, and even an absence of communication from front line supervisors to their direct reports.
And here’s a bit where the review committee suggests using spin to control negative press:
It is an understatement to say that MAS has suffered over a sustained period of time with a negative public image attributable to the alleged actions of past Directors and to the perception of the public that MAS is poorly managed, has unacceptable euthanasia rates, and is generally deficient in both facilities and in service.
This issue could likely be mitigated to an extent if MAS would periodically initiate favorable publicity as opposed to just responding to the negative media that is so prevalent. Many employees reportedly have pleaded for MAS to seek to publicize the many success and “feel good” stories that could be documented.
Additionally, the review says Metro Government needs to abandon the LMAS facility on Manslick Road, needs to use its SPOT vehicle more visibly and that the Dismas program is a hot mess.
Click here (Warning: PDF Link) to see the review for yourself.
NOTE: It was in extremely poor taste for Greg Fischer to take time out of his fifteen minute press conference regarding Metro Animal Services and the living hell that exists within that agency to praise and promote a private event taking place today during which Sadiqa Reynolds will receive an award. It’s a shame these people don’t take the problems at Metro Animal Services seriously enough to know when to use their public filter.