Comments on: Dear Insight: Please Read This

By: Kim

Kim — Fri, 11 Dec 2009 18:33:08 +0000

For the last 4 months we have had nothing but trouble with our service, 2 months ago they came out and it took 3 box changes before they could even get it going again and then had to come AGAIN to give us a new remote control. Now 1 month later we are having disruptions in our service where the channels go out and some of the blips in and out until they are permanently out. When you call you get these comments “we have people in the area working on it, no ETA”. They won’t even offer to give you any kind of credit on your bill or any other service for the inconvinence but don’t pay your bill for a month and watch them turn it off!

Get real Insight, this is not our grandparent’s days when all of this was new but a new generation that shouldn’t have to put up with bad business service and excuses!

I guess because they won’t allow any other cable provider in our area (which is a bunch of bull) they think they can take advantage of everyone and a lot of places in Louisville will not allow you to have a dish.

What a city that allows this type of services to be done and not protect its tax payers!

By: Bill

Bill — Fri, 18 Sep 2009 21:29:45 +0000

Here is a page put out by the Federal Communications Commission regarding satellite dishes and antenna placements.

http://www.fcc.gov/mb/facts/otard.html

By: Bill

Bill — Fri, 18 Sep 2009 21:27:14 +0000

Its definitely worth looking into because my wife and I would love to get Dish Network but supposedly our complex will not allow us to have a dish without having a balcony we can put it on. Some people do have dishes because their balcony faces the southern sky. However, most do not and are tied into Insight or other providers.

By: punditarod

punditarod — Thu, 17 Sep 2009 21:26:17 +0000

syvyn11 –

I believe there’s a federal law that prevents an apartment building owner from stopping a tenant from getting a dish.

By: syvyn11

syvyn11 — Thu, 17 Sep 2009 15:17:28 +0000

Two things: One, I’m in a apartment building, and not allowed to use a Dish, is that standard for other apartment dwellers?

Two: Where in Louisville is U-Verse? A few weeks ago, Fox41 punched in address of various newsroom employees and no hits. What neighborhood did U-Verse start in here?

By: Robyn Sekula

Robyn Sekula — Thu, 17 Sep 2009 13:59:36 +0000

This weekend, I bought a brand-spanking new LG flat screen and an indoor antenna. I hooked it up and discovered I can get 25 channels without cable or satellite. Bye bye, Insight.
My complaints: I once called because the cable as they had done it was falling apart. Was told they would charge me to fix it. Um, no. Second time, I asked them to come out and install internet. They wanted to put it exactly where the cable came in to my upstairs office, which was also a bedroom. The cable was on the opposite side of the room from the computer. Technician refused to move the cable – said he didn’t really want to – and suggested I drape the cable across the floor. I told him I was pretty sure that would be a tripping hazard. Technician said to buy a rug to cover it. Insight technicians have twice parked in my driveway to service next door houses after I’ve repeatedly told the same person DO NOT do that. Insight, you can use the excuse that these people are contractors if you want, but that’s lame. They have your shirts on, and your signs on their cars. They’re yours. Take some responsibility.
And this is why, even though it would save me hundreds per year to do so, I will NOT switch to Insight for phone and Internet. I’d have to be nuts to leave something so crucial in your clumsy hands.

By: Carter Burger

Carter Burger — Thu, 17 Sep 2009 12:50:49 +0000

I have had mixed results with Insight. I went through three set top boxes before I dumped Insight’s CATV service and signed up with DirecTv. Direct looks better, has more HD channels and is only about $5 more than Insight’s crappy service. However, on their broadband side I have had very good luck. When I switched to Directv I made it VERY CLEAR to them I was NOT dropping broadband. I fully expected to come home to a dead cable modem, but it hasn’t dropped yet.

By: Tech Guy

Tech Guy — Thu, 17 Sep 2009 04:58:52 +0000

Insight’s advertised speeds are faster than DSL, but their reliability is horrible, and far behind AT&T DSL. They oversubscribe their nodes, and in some areas during peak (8 p.m. – 11 p.m.) their speeds are equivalent to a dial-up modem (or worse). Many customers complain about Insight’s unreliable phone service, especially for those who jump from the dependable Bellsouth/AT&T.

AT&T’s technology and backbone is stable and far superior, although they have their own problems — namely slamming you with new services and features you don’t sign up for. Their marketing partners, who call their customers on behalf of AT&T, are unethical scammers. I’ve complained to the PSC about AT&T practices, and unfortunately they fall on deaf ears, as AT&T controls the Kentucky PSC.

We need more competition, maybe with wireless, WiMAX.

By: Adam

Adam — Thu, 17 Sep 2009 02:29:11 +0000

Insight is a joke. The service is always up and down. My HD cable box is frozen for the first 5 minutes I turn my television on and no one at the company cares. They claim to be a leader in telecom services yet offer very few options in the way of HD channels. I have friends in other cities that have upwards of 100 HD channels and very consistent internet. When I saw AT&T was coming signed up to get an e-mail from them when if becomes available in my area. I cannot wait to dump this joke of a company and quit giving them my money.

By: Bill

Bill — Thu, 17 Sep 2009 02:06:22 +0000

If you have issues, maybe a talk with the Kentucky Public Service Commission would help in regard to consumer complaints. Not sure if they have any jurisdiction over Insight but if you are getting these types of problems, then by all means, its worth getting someone to take notice.